Working to prevent client dissatisfaction is, of course, one of the main ways to create a successful practice as a professional massage therapist or bodyworker. In many ways, this concept is similar to working to ensure client satisfaction with your practice and with every session. However, working to prevent client dissatisfaction differs in that it involves thinking about possible negative issues in advance, and then taking steps to keep these issues from arising.
For example, you never want any client to be burned by the use of hot stones that are too hot, or to feel even the least bit uncomfortable with the temperatures of the stones. This goes not only for hot stones, but also for any temperature related massage or bodywork tool, cold or hot. Therefore, in an effort to avoid client harm or dissatisfaction, a massage therapist or bodyworker should keep a close eye on heating or cooling mechanisms, to make sure they remain accurate. Practitioners also should consistently ask each client whether the temperature is too hot or too cold, and take steps to adjust the temperature as necessary.
At times, though, you may feel as if you have taken every possible precaution, and a negative issue could still arise. A client may report that the temperature is just fine, and then later show up saying he or she was burned by the hot stone or other temperature related tool. Such instances call for the crucial safety net of massage therapy insurance.
Massage therapy insurance offers three key forms of protection and coverage for your professional massage therapy or bodywork practice. One of these is product liability insurance. This piece of your massage therapy liability insurance policy may be used in the example above, of a client filing a claim for damage or injury due to the hot stones used during a session. This is designed to protect you practice and assets in cases where a client sues for damage or injury due to an accident that occurred on the property of your practice.